Quality Policy Statement

At KONE, our mission is to improve the flow of urban life. We understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable.

At KONE, quality is embedded in everything we do. We think and act proactively throughout the customer journey and solution life cycle. Our lean and continual improvement culture makes us the choice of our customers and helps create the best user experience.

Quality is embedded in everything we do, from customer interaction and solution planning, to the services and solutions we offer throughout the lifecycle of our customers’ businesses.

How we execute is defined by ‘KONE Way’, which is our operating model:

• We understand the needs and expectations of our customers and interested parties, as well as the associated risks and opportunities
• Our strategy sets the direction for our long-term planning
• Our annual short-term objectives are defined by our strategy
• We execute our plans with a proactive “Quality starts with me” mindset, which requires honest, disciplined and consistent teamwork throughout our organizations, where leaders act as role models
• We make every effort to make sure that everyone has the right training and is developed to act as expected.
• We analyze and manage our progress and results with data, which enables and drives fact-based decision-making as well as the continual improvement in everything we do.

Henrik Ehrnrooth
President and CEO

March 25, 2021